Refund Policy

1. 30-day money-back guarantee

We want you to be happy with AIstackuk. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date, for any reason. This applies to one-off credit purchases (PAYG) and to the first payment of a new subscription.

2. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and processes all refunds. Paddle's own Refund Policy and Buyer Terms also apply to your purchase.

3. How to request a refund

1. Visit paddle.net and enter the email address you used at checkout. Paddle will send you a secure link to view your orders and request a refund.
2. Or email us at contact@aistackuk.com with your order email and the reason for the refund, and we will help you raise the request with Paddle.

Approved refunds are returned to your original payment method by Paddle, typically within 5–10 business days depending on your bank or card issuer.

4. Subscription renewals

Subscriptions renew automatically at the end of each billing cycle. You can cancel at any time from your Billing page or via paddle.net; cancellation stops future renewals and your access continues until the end of the current paid period.

Refunds on renewals (after the first payment) are considered on a case-by-case basis — for example, accidental renewal or where the service has not been used in the new period. Please contact us promptly.

5. Chargebacks & disputes

Please contact us or Paddle first — we resolve most issues quickly. Raising a chargeback with your bank without contacting us may result in loss of access to the service while the dispute is investigated.

6. Statutory rights

Nothing in this policy limits your statutory rights as a consumer under UK law, including any right to a refund under the Consumer Rights Act 2015 or distance-selling regulations.

7. Contact

Questions about refunds? Email contact@aistackuk.com or visit paddle.net.